About XtraChêne
Oak wood and wine are two precious and naturally derived products that blend harmoniously during the aging process, and it takes patience, skill and passion to make superior oak wine additivies.
Offering oak wood at the service of wines and spirits is the raison d’être for Chêne & Cie, a family company that owns three cooperages: Taransaud (French oak), Canton (American oak) and Kádár (Hungarian oak) as well as Xtrachêne, the specialist in oak alternatives.
These four Chêne & Cie brands are international references, and are renowned for their unique know-how which is synonymous with quality and high standards by leveraging decades of experience in the industry to maintain the quality that our customers expect.
Return Policy
If you are dissatisfied with your order in any way, please contact customer service by phone at 707-843-4407 or by e-mail at sales@xtraoak.com.
Shipping Policy
Small orders (less than 150lbs), received before 2:00PM EDT (11:00 AM Pacific Time) will leave our warehouse the same business day. Standard delivery time is 5 to 10 business days, subject to weather conditions. If your order is over 150 pounds, there may be a better freight option and rate available, XtraChêne Logistic Department will contact you before shipment for better pricing. We generally ship via UPS ground, and also offer Next Day and 2-Day air shipping, based upon your selection. Large orders will be shipped LTL with delivery in 5 to 10 days, plus production time if required. If production of your order is required, we will notify you of the estimated ship date. If you are in Napa or Sonoma County, CA and have special delivery requirements, contact our customer service at 270-692-9888. Orders are shipped and delivered on business days only (excluding holidays). Any order not deliverable to the ship-to address requested may be held and other attempts made to deliver, or returned to XtraChêne. Reshipment to a corrected address will be subject to additional freight charges. We cannot ship to PO boxes or other non-street addresses. We currently ship to the USA and Canada only. For all Canadian shipments, the freight cost will reflect a brokerage fee.
Quality Policy
Official certificates
PEFC certification
For our French Oak products XtraChêne is proud to have obtained PEFC certification in July 2013.
The PEFC mark, which is stamped on oak-based products, certifies that both the owner of the forest and the company are committed to implementing sustainable forest-management practices.
What does PEFC mean? What are the implications in terms of sustainable development? Why did XtraChêne want to be certified?? All of the answers are here…
Present in 36 countries, The PEFC Council, based in Geneva, is the organization embodying the PEFC program internationally.
PEFC promotes sustainable forest management. From the forest to the finished product, the PEFC certification system requires each link in the forest-based sector to follow specific rules and controls their compliance.
Throughout the chain of processing and distribution, companies must, in turn, set up a chain of custody. For example, companies commit to the use of certified PEFC only with inventory traceability and to employ only registered workers.
The reliability of the PEFC certification system is based on audits carried out on the ground. Affixed to a wood-based product, the PEFC label attests to the commitment of the forest owner and the company to implement sustainable forest management practises.
Download the PEFC certification
To read more visit: www.pefc-france.org
HACCP plan
XtraChêne’s HACCP plan was voluntarily created and then approved by Bureau Veritas. This plan has been implemented in our French and American workshops and is annually certified.
Download the HACCP plan certification (French workshop)
Download the HACCP plan certification (American workshop)
HACCP and PEFC certifications are proof of our commitment to quality and sustainable development.
Privacy Policy
DISCOVER OUR PRODUCTS
Browse our offerings of oak alternatives for craft winemaking.
SHIPPING INFO
Products ordered between July 1st, 2024 through July 9th, 2024 may be delayed. We are sorry in advance for any inconvenience. Regular shipping times will resume July 10th, 2024.
Shipments within the USA and Canada only.
All Canadian orders ship via UPS Worldwide Expedited and brokerage fees are included.
If your order is over 150 pounds, there may be a better option for freight available. XtraChene logistics can work with you before shipping, to offer you the best pricing.
CONTACT US
For samples or questions:
Email: sales@xtraoak.com
Phone: 707-843-4407